Team Leader ONECare Service – Export – Ocean Network Express – Rotterdam

Leadership and People Management: To provide direction and vision by empowering and motivating direct and indirect reports to achieve success. Create an environment where everyone is enabled to perform to the best of their abilities by giving and receiving feedback, as well as challenging and coaching direct reports and team overall. Be a role model by embracing and promoting change.

Communication & Collaboration: Ensure good collaboration and communication within departments, Offshore locations and across. 

Monitor quality and quantity of team outputs: Safeguarding a continuous review of best working practices in order to improve effectiveness and productivity is another key element of your role. Furthermore you act as escalation point in case a team member can't resolve customer queries.

You always have a focus on further improvements of existing processes and immediately see opportunities to organize our work smarter, faster, and more effectively.

You embrace new technologies and you effortlessly integrate them into our daily work with your team.

Digital adoption: Support ONE's digital transformation by utilising and promoting our e-commerce platform and our self-service tools as applicable and relevant to your tasks and responsibilities. 

Process & Quality Management: Steer daily processes in line with agreed KPIs, company policies and SOPs.