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“To Light Up Passion And Bring Joy” – POP MART
Store Manager – Rotterdam
Industry: Designer toys and collectible pieces
Location: Rotterdam, The Netherlands
Job Type: Full-time, Permanent
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, Germany, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand’s position in the region.
For more information, please visit and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Gain valuable professional experience covering the entire retail lifecycle
- Work with people from different countries and cultures in a collaborative environment
- Receive structured customer service, retail operations, and product training
- Be proactively involved in the company’s growth
POP MART offers our employees:
- Selected POP MART toys as appreciation gifts every month
- A structured commission scheme aligned with company and individual performance
- Comprehensive training and development programs
- Regular team social events
The Role and Candidate
We are looking for a dynamic and passionate Store Manager to lead our very first store in Rotterdam, opening this September.
Main Responsibilities:
- Lead and manage all aspects of store operations, including sales, merchandising, inventory management, and customer experience
- Develop and execute strategies to achieve and surpass sales objectives
- Implement merchandising standards to optimize the sales space and maximize profitability
- Manage inventory effectively, maintaining appropriate stock levels and adhering to replenishment cycles
- Ensure exceptional customer service aligned with POP MART’s high standards
- Coordinate and execute commercial activities such as promotions, events, product launches, and CRM campaigns
- Train, mentor, and develop team members, fostering growth and engagement
- Analyze performance metrics (KPIs), such as customer footfall, average spend, and transaction volume, adjusting strategies as needed
- Ensure compliance with company policies, safety procedures, and regulatory standards
Required Qualifications:
- At least 5 years of experience in store management or supervisory roles in dynamic multinational retail environments
- Proven ability in managing and analyzing commercial KPIs and budgets
- Demonstrated leadership, team management skills, and the ability to inspire and motivate teams
- Strong problem-solving abilities and proactive attitude
- Fluent in Dutch and English
Desirable but Not Essential:
- Experience in the toy industry or pop culture retail sector
- Familiarity with European retail landscapes
- Understanding of designer toy and collectible trends, particularly in the art toy market
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Entertainment Providers, Consumer Services, and Retail
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