jobid=A.0.0499
Department
Within Information Corporate & Cloud Technology (ICCT), IT4IT Service Management is responsible for managing the Service Management process within Robeco through the ServiceNow platform. This platform supports various processes widely used across Robeco, such as ITSM.
Position & Requirements
We are looking for a candidate for the position of Senior Solution Architect.
Your primary responsibilities will include:
- Configuring ServiceNow to meet stakeholders’ requirements.
- Building custom applications.
- Performing operational maintenance.
- Ensuring seamless integration with other IT service management platforms.
- Discussing new requirements with various stakeholders within Robeco.
- Translating requirements into technical solutions with technical consultants.
- Converting solutions into smaller MVPs to realize short-term value.
- Creating a plan with dependencies for major topics.
- Supporting the Product Owner and stakeholders by emphasizing business value.
- Assessing feasibility based on existing licenses and architectural best practices.
- Determining the roadmap and vision with the Product Owner.
- Highlighting technical debt and sharing it with the architecture board.
- Translating organizational standards into platform adjustments.
- Advising stakeholders on new or expanding features of the platform.
- Creating and presenting presentations and workshops about ServiceNow products.
- Developing user stories, peer reviewing code, resolving operational incidents, and participating in Agile/Scrum meetings.
Generic Requirements:
- HBO and/or WO profile.
- Proficient in both Dutch and English (written and spoken).
- 5+ years of ServiceNow experience across various projects.
- 32 hours per week.
- Start date: 1-04-2025.
Qualifications:
- CTA (Certified Technical Architect).
- CSA (Certified System Administrator).
- CIS (IT Service Management).
- Scripting in ServiceNow Fundamentals.
- A good understanding of the following ServiceNow products: ITSM, CMDB, CSDM, Portal, Scoped applications, Interfaces.
- Familiarity with Agile and Scrum methodologies.
- DevOps mindset and skills.
- Team player.
- Strong consultancy skills.
Soft Skills:
- Analytical Thinking: Ability to analyse complex requirements and translate them into effective technical solutions.
- Problem-solving: Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
- Team Collaboration: Proven ability to work collaboratively in a team environment and build positive relationships with colleagues and stakeholders.
All applications will be treated with the utmost confidentiality. An assessment and integrity test may be used in the selection procedure.
Robeco Recruiting Team
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