Jobid=a5fd36a3f2f8 (0.0298)
Job Title: Courier Success Associate/Sales Specialist Job Type: Full-time contract, 06 Months Reporting to the Courier Operations manager, this role requires a combination of strong communication skills, interpersonal skills, creative thinking, and a self- starter attitude. You will work closely with our courier operations team to trial different calling outreach initiatives to improve courier’s onboarding and boost engagement. Conduct targeted phone campaigns to engage couriers across different lifecycle stages, providing onboarding support, addressing barriers to activation, and encouraging continued engagement on the platform.
– Collaboration: Work closely with cross-functional teams (Courier Operations & live operations) to align messaging and optimize courier lifecycle initiatives. Previous experience in telemarketing, account management, or sales
– Strong command of both English and Dutch
– Customer service mindset – A positive, approachable, and friendly personality when speaking with couriers, with the ability to naturally adjust language to best suit the audience.
– Data-driven mindset and ability to track progress against KPIs
– Availability to work full time (40 hours), Mon-Fri. Strong command of additional languages
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