Jobid=610919afd234 (0.016)
Overview
Product Support Engineer at Nearfield Instruments. You use your knowledge of semiconductor equipment to support our operators around the world.
Location: Rotterdam, Netherlands (relocation or travel as required).
Responsibilities
- Collaborate with Field Service and Application Engineers on-site to provide technical support for customer requests, maintenance, and equipment issues.
- Manage product support request tickets in Jira, drive to closure with 3rd Line Support, and coordinate required actions to resolve issues.
- Collect and analyze equipment and service performance data; proactively initiate improvements.
- Support engineering projects and changes by providing service requirements and ensuring developments can be implemented on the Installed Base.
- Visit manufacturing sites once or twice a year to support on-site tasks that require more time, such as rebuilding machines.
What you’ll be doing
Respond quickly to requests and analyze issues with the client to tackle malfunctions. Provide information and documentation, troubleshooting, root-cause analysis, spare parts coordination, and issue/escalation management to help manufacturers meet reliability, availability, productivity, and imaging specs.
Who you’ll be working with
Join a diverse Customer Support team focused on solving machine issues overseas, sharing knowledge, and growing your role with training and support.
Who you are
- A technical vocational or bachelor’s degree.
- Broad and in-depth technical knowledge of semiconductor equipment.
- A proactive attitude, structured problem-solving skills, and the ability to manage escalations and take ownership.
- Customer focus with the ability to build and maintain good relationships with Field-Service teams and 3rd Line Support in Rotterdam.
- Flexibility to support different time zones and occasional on-site travel (once or twice per year).
What we offer
- A salary reflecting your skills and experience.
- Benefits including a good pension scheme, commuting allowance, and health insurance discount.
- 8% holiday allowance and 30 days of annual leave (based on a 40-hour week).
- Engaging onboarding program and a mentor to help you start confidently.
- On-the-job training with leading scientists and opportunities to grow within a rapidly growing scale-up.
- A diverse and inclusive culture with people from over 30 countries.
- An open, transparent working environment that supports initiative and ownership.
About Nearfield Instruments
We develop, integrate, market, and service advanced 3D metrology solutions for the nano industry. Our high-throughput 3D QUADRA SPM and AUDIRA subsurface metrology systems help leading chipmakers increase production and chip performance. We are a scale-up founded in 2016 with around 320 employees.
How to apply
Please upload your CV and cover letter using the application button. For questions about the role or procedure, contact Faezeh Davari, Corporate Recruiter, at
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