jobid=A.0.0502
ONECare Service Agent – Export, Rotterdam
Client:
Ocean Network Express
Location:
Rotterdam, Netherlands
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5bd674530c2d
Job Views:
7
Posted:
21.06.2025
Expiry Date:
05.08.2025
Job Description:
Job Purpose & Primary Responsibilities
As ONECare Service Agent – Export, you are responsible for providing frontline responses to queries and requests from our ONECare customers. You ensure a high service level by providing prompt resolutions for service issues via our communication tool, “Service Cloud” (Salesforce/Case Management), and other channels. Working with internal teams and self-service tools, you contribute to a superior customer service experience.
- Day-to-Day Operations: Respond promptly to service queries and initiate solutions as per SOPs through Service Cloud. Keep updated on sector and internal knowledge, SOPs, and relevant regulations to meet KPIs and quality standards.
- Process & Quality Management: Deliver high-quality service, promote self-service tools, and ensure compliance with company rules and regulations.
- Communication & Collaboration: Collaborate within departments, work closely with Customer Administration and Sales Teams, and communicate effectively with customers.
- Digital Adoption: Support digital transformation by promoting and utilizing e-commerce and self-service tools, applying tech enablers in your area.
Location:
This is a local position based in the Rotterdam Office.
Required Skills & Competencies:
- Preferably 1-2 years of experience in shipping
- Strong communication skills, customer- and service-oriented
- Flexibility and creativity in problem-solving
- Proficiency in Excel and preferably Salesforce
- Excellent oral and written communication in English and Dutch
- Enthusiastic team player
What We Offer:
- Market-based salary
- 26 holiday days per year
- 13th month bonus
- Employer and Employee contributions to pension
- WIA and WGA-gap insurance fully paid by ONE
- Collective health insurance
- Commuting and WFH allowances
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