Jobid=2e2aa4fc7831 (0.0297)
As a HR Operations Specialist, you will be the first point of contact for Managers and employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions. ~ This job posting is currently for our recruitment pipeline purposes only** You will be responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits. You will provide accurate, consistent and timely responses via telephone, Teams and HR case management system You will direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable. You will escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc., You will manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA’s). Bachelor’s degree in Business Administration/ Human Resources or related field or equivalent relevant experience. ~ Fluency in French and English is essential. Fluency in German and or Spanish is highly preferred. Additional languages such as Dutch or Polish would be considered a plus. ~1-2 years HR Administration and/or customer service experience is preferred. ~ Strong relationship management and customer service skills. Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions. At our company, outstanding individual and cross-functional team performance is rewarded. Our ERGs are committed to promoting inclusion and belonging, helping every individual thrive and contribute to our shared success. Learn more about our employee referral program at Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
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