jobid=A.0.0499
Overview
We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you’re considering a change but aren’t ready yet, please review the job description below and apply online. We will contact you when recruitment activities begin.
The Onsite Support Engineer is responsible for end-user support, hands-on technical support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.
Responsibilities
- Manage Microsoft desktop operating systems and Windows application deployment, configuration, and management.
- Administer Windows clients.
- Build and install PCs, telephony systems, wireless networks, and peripherals such as printers, scanners, and mobile devices related to desktop infrastructure.
- Perform routine maintenance on PCs, networks, telephony systems, and peripherals.
- Identify, log, and resolve software or network issues.
- Propose potential system improvements to technical teams.
- Work with technology teams to ensure the desktop environment runs smoothly.
- Administer and resolve issues with end-user workstation network software as needed.
- Handle incoming calls, messages, and work orders related to desktop problems.
- Support network devices and servers in a business environment.
- Ensure all work adheres to defined service levels.
- Communicate technical issues clearly to technical teams and stakeholders.
- Experience working with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, and related technologies.
- Be proactive and passionate about End User Computing (EUC), with strong interpersonal and time management skills.
- Support Windows 10/11, including migration and deployment.
- Coordinate with third-party vendors when necessary.
- Manage the entire lifecycle of desktops and laptops.
- Experience working in a global delivery environment.
- Provide technical support on-site, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems and equipment.
- Diagnose and troubleshoot technical problems.
- Train clients on new technologies and software.
- Document issues and solutions for future reference.
- Maintain professionalism and a positive attitude with clients.
- Stay updated with the latest technology trends.
Qualifications
- Bachelor’s degree in Computer Science, IT, or related field (not always mandatory).
- 3 to 5 years of technical support experience, preferably onsite.
- Strong knowledge of hardware, software, and networking.
- Excellent communication and interpersonal skills.
- Ability to work independently and solve problems.
- Strong time management and organizational skills.
- Valid driver’s license and willingness to travel (preferred).
- Experience with relevant industry technologies.
- Certifications such as CompTIA A+, Network+.
- Multilingual skills (local language skills preferred).
Technical Experience:
The Tech-bar/OSS support team should have solid technical knowledge and hands-on experience with:
- Microsoft Windows 10 and 11
- Active Directory and related services, DHCP, DNS
- Print and file sharing services
- Hardware repair and maintenance
- Patch management
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