Jobid=f60fbda3a517 (0.099)
Mercier Consultancy is seeking a Dutch-Speaking Service Travel Agent to join our team supporting Booking.com. Join us in an exciting, fast-paced environment where your language skills and love for travel truly shine! As a Service Travel Agent, you'll have the wonderful opportunity to help Dutch-speaking customers with their travel questions, providing clear communication and top-notch service to make their booking experience smooth and enjoyable.
You will act as a trusted point of contact, providing support on reservations, modifications, and problem resolution while maintaining professionalism and a positive attitude. Your fluency in Dutch and English will be vital to delivering a seamless experience to clients from the Dutch market.
Responsibilities
- Handle customer service inquiries from Dutch-speaking clients via phone, email, and chat
- Assist with travel bookings, changes, and cancellations
- Resolve customer issues promptly and accurately
- Maintain detailed records of customer interactions in internal systems
- Collaborate with internal teams to enhance overall service quality
- Provide up-to-date information on Booking.com services and policies
Requirements
- Fluency in Dutch and English, both written and spoken. Candidates should clearly state their native language and nationality in their CV or Cover Letter.
- Strong customer service skills with excellent communication abilities
- Experience in travel support or customer service roles is preferred
- Problem-solving skills and attention to detail
- Positive and professional demeanor with a customer-oriented approach
- Able to thrive in a fast-paced and multicultural work environment
- Interest in the travel industry and commitment to delivering outstanding service
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Private Health Insurance
- Fully Paid Training
- And much more!
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