jobid=A.0.0499
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Client:
Location:
rotterdam, Netherlands
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services, and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which include UK, France, Germany, and Belgium.
Where you’ll be working:
This is a Rotterdam-based contractual opportunity, Band 2 engineer.
No sponsorship provided for this role.
Work Timing: Business hours (Mon-Fri), Contract tenure – 1 year rolling
Language: Dutch – C1 proficiency is mandatory
Required Experience: 4+ years
Job Description:
The Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, troubleshoot, and document steps taken to resolve hardware, software, and application issues in a ticketing system. The candidate will facilitate customer resolution, engage supervisors and managers, and ensure operational consistency across shifts within the IT Support Center. The role involves fault diagnosis and resolution, supporting core operating systems, and applying desktop fault resolution for approved applications.
Position Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all incidents.
- Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Support Mac OS for Apple PC users.
- Install, upgrade, support, and troubleshoot printers and hardware.
- Perform preventative maintenance on computers, laptops, printers.
- Perform repairs on desktops, laptops, printers, and peripherals.
- Use diagnostic tools for network and hardware/software troubleshooting.
- Have basic knowledge of networks, servers, AV, smart devices, and telecoms.
- Work in a project-based environment requiring flexibility and teamwork.
Candidate Minimum Qualifications and Skills:
- Bachelor’s Degree in Computer Science or related field.
- CompTIA A+, MCP or higher certification.
- At least 4 years of IT experience.
- Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, enterprise antivirus, helpdesk systems.
- Knowledge of mobile device management (iOS, Android), encryption, and Windows PC management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to multi-task, prioritize, and meet SLAs.
- Excellent communication and customer service skills.
- Flexible and adaptable to industry changes.
- Willing to work off-hours and weekends as needed.
The Package:
- Competitive salary and benefits.
- Supportive, diverse, and collaborative work environment fostering growth and innovation.
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