Jobid=576489391172817854 (0.0498)
Bedrijfsomschrijving
The
company you will be working for can be found all over the world.
Their products are used by people in over 190 countries every day.
We are currently unable to mention its name, but we are sure you
know this company! Here you can count on your career going in
unique directions, and you will be given the exact tools you need
to grow and develop it further.
You will
be working in the Business Operations division in the Customer
Experience department, where the entire order-to-cash operation is
processed: from receipt of customer orders, delivery of product to
the customer, up to and including invoicing.
Working hours
In
this full-time position you will be working Monday to Friday during
regular office hours.
Functieomschrijving
A salary of up to €30 per hour: that’s what you can
expect when you start as customer service agent. You will need to
bring at least three years of relevant experience, great
communication skills, and command of the Dutch and English
languages. Read on to discover if this is the job for you!
What you’ll be
doing
In this position you stand between
the customer and internal organization. Customers know to contact
you with their questions about operations, service and logistics.
Whether you talk to customers from retail, Out of Home (OOH), Food
Solutions, or a combination, you are able to help them out every
time!
As customer service agent your job
consists of four main pillars: communication, analytics, operations
and relation management.
Customer analytics
By monitoring and analysing customer operations, you are able to
identify potential improvements in the supply chain. With this
knowledge you can build in-depth knowledge of the customer and
market and initiate, execute and lead improvement
projects.
Customer care
communication
You
- are the contact point for your customers when
they have questions about for example product portfolio management,
tracking master data changes, recording delivery complaints or
returns, optimising ordering and/or delivery behavior and KPI
reporting - and your colleagues regularly align
on the specific topics surrounding order management, stock
management, logistics, masterdata of customer development
Customer
Operations
You
- signal, identify and proactively communicate to the
customer when problems arise, such as large critical out of stocks
(OOS), late deliveries, and non-compliance with customer
conditions - follow up on identified
critical or structural problems relating to customer orders, and
inform customers about changes in products or the assortment,
and - provide input on product portfolio
maintenance to the Master Data team
Customer relation
management
You
- maintain customer relationships in operational areas
- create and share performance reports on
delivery reliability - take the necessary
corrective actions in collaboration with internal departments and
the customer - prepare customer visits, and
depending on the customer and the subject, carry out these customer
visits alone or together with the Customer Experience Manager
What’s in it for
you
- Gross hourly wage of
between €21.29 and €30.00 - Travel
allowance (per kilometre or for Public Transport) - Full-time role of 40 hours per week
- Temporary employment contract through Manpower
- Development opportunities via Manpower Academy
(over 200 online training courses) - Pension
scheme through Manpower
Functie-eisen
- At least a Bachelor’s degree
- At minimum three years’ experience as customer
service agent or in a related position - Experience in logistics or supply chain
- Good knowledge of Dutch & English, because
you will be speaking with customers in these languages - Analytical skills (data, processes)
- Tactical and strategical communication
skills
If
you have any or all of the following, be sure to let us know during
the application process. These are definite pluses!
- Knowledge about ERP systems/SAP/BW
- Experience within FMCG
- Experience in Project Management
- Experience in close collaboration with
customers
Does this profile match you perfectly and would you
like to be considered for this role? Apply today! One of our
Manpower colleagues will contact you as soon as possible
afterwards.
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